Athletic Facility Assistant

University of Toronto•Toronto, ON

1d•Onsite

About The Position

This is a one-year term position within the Faculty of Kinesiology & Physical Education at the St. George (Downtown Toronto) campus. The Athletic Facility Assistant is responsible for building security and safety, customer service, general services including laundry and equipment maintenance, and other related duties. This role involves ensuring the facility is secure, providing information and assistance to users, maintaining equipment and supplies, and supporting day-to-day operations.

Requirements

Completion of Grade 12 or acceptable equivalent combination of education and experience.
Must successfully complete a current recognized Standard First Aid, AED, and CPR certificate within the probationary period.
A minimum of one year of related experience in a customer service-oriented position.
Familiarity with athletic facilities, equipment and/or programs.
Basic computer skills.
Ability to perform the essential physical functional requirements of the position.
Excellent oral communication skills.
Considerable public relations skills, diplomacy and tact.
Conflict management skills.
Ability to deal calmly with angry or upset individuals.
Basic reading and writing skills.
Ability to exercise good judgment and initiative.
Ability to resolve problems.
Ability to participate effectively within a team.
Understanding of diversity and equity issues.
Demonstrated ability in following written and oral instructions.
Demonstrated ability in dealing courteously and effectively with students, University staff, faculty, the public and team members.
Ability to provide information in a clear and concise manner.

Responsibilities

Check membership cards and approve or deny entry to the facility, explaining regulations as needed.
Perform walk-throughs of indoor and outdoor facilities to monitor safety, security, maintenance, and user compliance with regulations.
Check and secure doors, report deficiencies to the supervisor, and contact emergency services when necessary.
Perform assigned evacuation and security duties during emergency situations and complete log reports.
Respond to first aid and safety situations and complete appropriate injury/incident reports.
Perform final rounds and lock-up of buildings, ensuring the facility is cleared of all personnel.
Assume a lead role in maintaining general facility operations in the absence of supervisors.
Provide general information about facilities, schedules, memberships, fees, services, and activities.
Act as a first responder, staying informed of services and program changes to resolve conflicts.
Book squash and tennis courts when the main office is closed.
Issue and receive towels, keys, and athletic equipment to facility users with proper identification.
Project a positive professional image through dress and behavior.
Serve as front-line reception for complaints, emergencies, and requests for assistance.
Respond quickly to crisis situations requiring independent decision-making.
Provide support to part-time staff in daily operations.
Liaise with contractors, trades people, police, fire prevention officers, caretakers, ambulance personnel, students, staff, and faculty.
Prepare laundry for washing, sort soiled laundry, operate commercial washing and drying machines, and fold/hang items.
Maintain and operate commercial washers, extractors, and dryers, performing minor maintenance and notifying supervisors for service.
Maintain inventory of towels, soap, laundry chemicals, athletic equipment, and uniforms, and notify supervisors when supplies are low.
Handle hazardous laundry chemicals safely.
Set up equipment and apparatus for co-curricular and curricular programs, including audiovisual equipment, tables, chairs, and bleachers.
Dismantle, move, and store activity or classroom equipment and event furnishings.
Ensure equipment and materials are stored in an orderly fashion.
Perform repairs, cleaning, and preventative maintenance to exercise fitness equipment.
Maintain information in various logs for inventory, tracking loss, damage, and usage.
Clean lockers, remove inappropriately stored belongings, and record/store items.
Perform seasonal locker clean-outs, cutting locks as required.
Maintain, sanitize, and clean all relevant work areas, including fitness equipment, counters, and laundry areas.
Receive and log incoming deliveries and deliver items appropriately.
Liaise with and provide service to contractors, rental groups, media, campus tours, U of T police, fire department, and property management.
Perform minor maintenance work as required.
Assist with staff orientations, basic job training, and provide guidance to apprentices and interns.
Assist with mailings or promotions, including folding, collating, addressing, and stuffing envelopes.
Provide input into the design and implementation of operational procedures and building projects.
Perform other related duties as required.