Athletic Facility Assistant (women's locker room)

University of Toronto•Toronto, ON

1d•Onsite

About The Position

The Athletic Facility Assistant is responsible for ensuring the security, safety, and smooth operation of the athletic facilities, with a specific focus on the women's locker room. This role involves a combination of security checks, customer service, general facility maintenance, and administrative tasks. The position requires a proactive approach to maintaining a positive and safe environment for all users.

Requirements

Completion of Grade 12 or acceptable equivalent combination of education and experience.
Must successfully complete a current recognized Standard First Aid, AED, and CPR certificate within the probationary period.
A minimum of one year of related experience in a customer service-oriented position.
Familiarity with athletic facilities, equipment and/or programs.
Basic computer skills.
Ability to perform the essential physical functional requirements of the position.
Excellent oral communication skills.
Considerable public relations skills, diplomacy and tact.
Conflict management skills.
Ability to deal calmly with angry or upset individuals.
Basic reading and writing skills.
Ability to exercise good judgment and initiative.
Ability to resolve problems.
Ability to participate effectively within a team.
Understanding of diversity and equity issues.
Demonstrated ability in following written and oral instructions.
Demonstrated ability in dealing courteously and effectively with students, University staff, faculty, the public and team members.
Ability to provide information in a clear and concise manner.

Responsibilities

Checking membership cards and approving/denying entry to the facility.
Performing walk-throughs of facilities to monitor safety, security, and compliance with regulations.
Securing and unlocking doors as per standard operating procedures.
Reporting safety, security, and maintenance deficiencies to the supervisor.
Responding to emergency situations, including first aid and safety incidents.
Performing final rounds and lock-up of buildings, ensuring the facility is cleared of personnel.
Assuming a lead role in general facility operations in the absence of supervisors.
Providing general information to users regarding facilities, schedules, memberships, fees, services, and activities.
Resolving conflicts and addressing unexpected program cancellations.
Booking squash and tennis courts when the main office is closed.
Issuing and receiving towels, keys, and athletic equipment.
Maintaining a positive professional image through dress and behavior.
Serving as front-line reception for complaints, emergencies, and requests for assistance.
Responding to crisis situations and making independent decisions.
Supporting part-time staff in daily operations.
Liaising with contractors, trades people, police, and other external personnel.
Preparing laundry for washing, sorting, loading, and unloading commercial machines.
Maintaining and operating commercial laundry machines, performing minor maintenance.
Maintaining inventory of towels, supplies, equipment, and uniforms, and notifying supervisors of low stock.
Safely handling hazardous laundry chemicals.
Setting up, dismantling, moving, and storing equipment and furnishings for programs and events.
Performing repairs, cleaning, and preventative maintenance on exercise fitness equipment.
Maintaining various logs for inventory, tracking, and maintenance purposes.
Cleaning lockers, removing improperly stored belongings, and performing light housekeeping in locker rooms.
Performing seasonal locker clean-outs, including cutting locks and storing removed items.
Maintaining the cleanliness and sanitization of work areas, including fitness equipment and laundry areas.
Receiving and logging incoming deliveries and distributing them appropriately.
Assisting with staff orientations and basic job training.
Providing guidance and assistance to apprentices and interns.
Assisting with mailings and promotions.
Providing input into operational procedures and building projects.