Winter 26/27: Athletic Club Front Desk Agent

POWDR•Copper Mountain, CO

1d•Onsite

About The Position

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility. This role involves performing tasks related to the day-to-day operations of the athletic club front desk, ensuring the highest degree of customer satisfaction. The position requires a friendly and welcoming demeanor, excellent customer service skills, and the ability to manage various front desk and club operational duties. This is a seasonal position for the Winter 26/27 season.

Requirements

Must be able to lift and carry items up to 50 lbs.
Able to work early morning and late evening hours while staying alert and focused.
Extended periods of standing is required.
Must be at least 18 years old.
Comfortable working alone.
Must be friendly, outgoing and enjoy a high degree of customer contact.
Must be a self-starter and be able to work unsupervised while still maintaining Copper Mountains high level of Guest service.
Must be friendly, outgoing and enjoy a high degree of customer contact.

Nice To Haves

High school diploma preferred.
Previous experience in a customer service oriented position, preferably in an athletic club and/or spa or hotel/resort setting.
Cash handling and general computer skills important.
Knowledge of Visual One, Excel, Publisher and Word preferred.
Excellent communication, organizational and customer service skills.
CPR/first aid training is advantageous.

Responsibilities

Greet and check in/out members and guests in a friendly, helpful, and welcoming manner.
Verify club status for lodging guests and membership status for all members.
Interact with members and guests in a warm and friendly manner.
Offer clear directions including use of locker key and location of locker rooms, pool, and cardio equipment to all lodging guests.
Provide exceptional guest service by ensuring a friendly and welcoming atmosphere for members and guests.
Maintain key security and coordinate dispensing of lockers.
Maintain an organized pro shop, front desk, storage room, and lobby area.
Monitor towel bin and locker room cleanliness.
Maintain a fully stocked towel supply and fold towels as needed.
Wipe down weight equipment daily; clean racquetball courts as needed.
Price and sell pro shop merchandise.
Assist the front desk foreman in maintaining a fully stocked pro shop.
Up sell massage & facials.
Schedule and coordinate massage, facial and racquetball court appointments accurately.
Open and close club, performing all procedures outlined in the front desk operations manual.
Monitor and secure adequate front desk and operations supplies.
Complete daily sales report accurately, reconciling cash, receipts, and a $200 bank.
Report maintenance needs, member/guest comments and concerns to appropriate manager or supervisor.
Demonstrate a willingness to function as part of a team.
Be available to work a flexible schedule throughout entire employment including holidays.
Assist foreman, club supervisor in training new front desk personnel.
Assist foreman, club supervisor and manager with special tasks and assignments as needed, such as organizing member contests or updating bulletin boards.
Promote open and positive lines of communication among fellow staff members.
Demonstrate knowledge and understanding of all club memberships, products, and programs making appropriate recommendations for prospective members.
Complete the membership process and membership applications accurately.
Actively promote club programs and services to members and guests.
Act as an ambassador for our club programs as well as for Copper Mountain Resort.
Execute club emergency plan when necessary.
Assist management in emergency situations.
Assist in the maintenance of Pool, Hot Tubs, Sauna, Steam Rooms when needed.
Attend regular staff meetings.
High degree of contact with members, guests, and homeowners.
Often in contact with front desk, maintenance, housekeeping, and other Copper Mountain departments.
Assist in training new employees.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees.
Upholds the most professional image.
Continually strives to exceed our guest's expectations and create memories for our guests and staff.