Athletic Center Front Desk Associate

NORTH RANCH COUNTRY CLUB • Westlake Village, CA

98d • $18 - $20

About The Position

The Athletic Center Front Desk Associate delivers exceptional member service and supports daily operations across the Athletic Center, including the Racquets facilities, Gym, Pool, and Kids Club. The role helps maintain a welcoming, organized, and safe environment for members and guests. Kids Club duties are assigned only to employees with current CPR, First Aid, and AED certification; eligible employees assigned those duties may qualify for additional compensation based on participation and operational needs.

Responsibilities may include reception and facility support, Racquets Desk and Pro Shop operations, and—when assigned and certified—Kids Club supervision. The position is part-time, non-exempt, and has no supervisory duties. It is located in Westlake Village, California, and reports to the HR & AC Manager.

Requirements

• Strong customer service and communication skills.
• Ability to multitask and work across multiple service areas.
• Professional, reliable, and team-oriented mindset.
• Strong organizational and time-management skills and ability to prioritize tasks in a multifunctional role.
• Proficiency with club management software and basic computer applications, such as Microsoft Office Suite.
• Excellent verbal and written communication skills and ability to interact professionally with members, guests, and staff.
• Ability to work in a fast-paced environment while managing multiple responsibilities.
• Strong interpersonal skills, positive member-focused attitude, and ability to deliver attentive service.
• Ability to anticipate and assess member and guest needs.
• Problem-solving skills and ability to remain calm and solution-oriented under pressure.
• Attention to detail, particularly with scheduling, reservations, and financial transactions.
• Ability to work independently and collaboratively.
• Ability to enforce club policies and procedures courteously, firmly, and consistently.
• Reliability and punctuality, with flexibility to adjust to operational needs and schedules.
• Knowledge and ability to perform required duties during emergency situations.
• Ability to reach, bend, stoop, stand, lift up to 40 pounds, and sit for prolonged periods.
• Current CPR, First Aid, and AED certification is required for Kids Club responsibilities.
• Valid Food Handler certification, as required for applicable service areas.

Responsibilities

• Answer incoming calls, route them appropriately, and record accurate messages.
• Greet members and guests professionally and provide schedules, directions, and club information.
• Use club management software to coordinate reservations, bookings, and daily scheduling.
• Keep the front desk and surrounding areas, including the gym, pool, Racquets Shop, and courts, clean and organized.
• Conduct facility walkthroughs, check that members and guests are checked in and in designated areas, and report unauthorized individuals.
• Manage lobby and reception traffic flow and maintain appropriate background music in designated areas.
• Enforce club policies, including dress code guidelines, courteously and consistently.
• Maintain front desk supply inventory and oversee lost and found tracking and returns.
• Follow opening and closing procedures and coordinate with Facilities Maintenance about repair needs.
• Manage court, clinic, lesson, and event reservations in person, by phone, or by email.
• Promote racquets programs, clinics, tournaments, and events; provide directions about court assignments.
• Assist the Director of Racquet Sports with reporting, inventory, pricing, promotions, and discounts.
• Support coaching staff by communicating lesson arrivals, schedule updates, and cancellations.
• Help members select Racquets Shop merchandise, process retail transactions and special orders, and maintain shop cleanliness, stock, and displays.
• Collect applicable fees and provide towels, cups, and ice as needed.
• Support tournament operations, including setup, staging, and scoreboard management, and communicate member feedback to club leadership.
• When assigned and currently certified in CPR, First Aid, and AED, supervise and engage children in a safe, structured environment.
• For Kids Club duties, follow child check-in and check-out procedures, verify authorized guardians, lead age-appropriate activities, monitor behavior, and document and communicate allergies, medical needs, and other considerations.
• For Kids Club duties, maintain cleanliness and safety, follow emergency procedures, communicate with parents or guardians, and enforce Kids Club policies and procedures.
• Perform other related duties as assigned by management.

Benefits

• Employees who meet certification requirements and are assigned Kids Club responsibilities may be eligible for additional compensation, based on role participation and operational needs.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed