athenaCollector Training & Support Specialist
About The Position
Provides MDVIP-affiliated physician practices with athenaCollector training and support to optimize revenue cycle performance. The specialist develops an understanding of each practice’s system setup, office workflow, and goals to make recommendations that support ongoing success. Training and support are delivered by telephone, email, and web-based screen-sharing sessions. The role includes training physicians adopting athenaCollector, supporting existing practices, tracking training and support activity, communicating operational insights, and maintaining athenaCollector proficiency and certification.
Requirements
- Associate degree in a relevant discipline from a two-year college or university and at least two years of practice management software experience, or an equivalent combination of education and experience; two years of related experience equals one year of schooling.
- Solid understanding of the medical revenue cycle billing process.
- Advanced capabilities with Microsoft Outlook.
- Intermediate capabilities with the Microsoft Office Suite.
- Ability to pass and maintain athenaCollector certification within the designated timeframe.
Nice To Haves
- Experience with athenaCollector.
- Solid understanding of billing concepts.
Responsibilities
- Provide initial athenaCollector training to physicians adopting the platform, following the established curriculum, demonstrating revenue cycle best practices, and recommending workflow enhancements.
- Monitor enrollment and credentialing progress during transitions and provide proactive guidance to support timely activation and minimize revenue disruption.
- Review post-go-live workflow dashboards to identify trends and gaps and reinforce best practices.
- Assess training and support needs of existing athenaCollector practices and provide targeted education based on practice performance, requests, and opportunities.
- Analyze billing and revenue cycle metrics to identify trends, gaps, workflow improvements, and revenue optimization opportunities.
- Serve as a subject matter expert and primary resource for athenaCollector workflow support, optimization, and issue resolution.
- Maintain accurate and timely Salesforce documentation, including training checklists, outcomes, and recommended follow-up actions.
- Enter and manage cases and tasks to track, account for, and resolve training and support activities.
- Communicate critical insights, trends, and operational updates to leadership.
- Develop and distribute approved communications and educational materials to network physicians.
- Participate in professional development and maintain required certifications and athenaCollector proficiency.
- Remain current on payer requirements, regulatory changes, and pay-for-performance program updates.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance
- Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Ongoing training and leadership development programs
- Annual incentive compensation programs for eligible roles, subject to eligibility requirements and not guaranteed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
