ATE Field Technician

Crash Champions•Phoenix, AZ

13d•$25 - $40

About The Position

The ATE Field Technician is a mobile, field-based role that delivers diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to customer sites and helps uphold ATE’s standards for safety, accuracy, and customer service. Service recommendations and documentation must be handled with integrity, and only services required by OEM standards should be performed. The role includes diagnostics, calibrations, programming, vehicle scanning, and wire or connector repair. Technicians document services in accordance with OEM guidelines and company policies, conduct test drives to verify results, manage customer communications, and complete final billing before leaving each site. The position requires working an assigned schedule, including rotating Saturday coverage as needed, and maintaining flexible availability across assigned business days.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continue learning and develop new skills.
Comfort working independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations using a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled; flexible Saturday availability is required for market coverage.
Ability to work a flexible schedule, including Saturdays, to support business operations.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repair.
Document services, particularly calibrations, and ensure they are required by OEM guidelines and approved before execution.
Conduct test drives to verify system functionality and repair outcomes.
Provide professional customer service, handle difficult situations transparently and urgently, communicate with shops and internal stakeholders, and escalate concerns when needed.
Participate in assigned team meetings and training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Manage documentation accurately and complete final billing before leaving each site, per MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability for customer commitments.
Perform additional duties as assigned.