ATE Field Technician

Crash Champions•Deer Park, IL

3d•Onsite

About The Position

The ATE Field Technician is a mobile, field-based role providing diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to assigned customer sites and is responsible for meeting ATE’s standards for safety, accuracy, integrity, and customer service. Service recommendations and documentation must reflect OEM requirements, and only required services should be performed. The role includes diagnosing and servicing vehicle systems, performing ADAS calibrations and programming, verifying repairs through test drives, and completing documentation and billing. Technicians work independently in shop environments, maintain company-provided vehicles and issued equipment, and participate in training to stay current with ATE and OEM protocols. The schedule may include rotating Saturday coverage based on market needs.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills to explain technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continually learn, develop new skills, and grow within the role.
Comfort working independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations using a company-provided vehicle.
Availability to work Saturdays on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled, with flexibility to support market coverage.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repair.
Document services clearly, ensure they are required by OEM guidelines, and obtain approval before execution in accordance with company policies.
Conduct test drives to verify system functionality and repair outcomes.
Manage difficult customer situations transparently and urgently; communicate promptly and professionally with shops and internal stakeholders; escalate concerns when needed.
Participate in team meetings and assigned training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.