Seasonal Retail At Your Service Associate, Greenbrier
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work varied shifts, including nights, weekends, and holidays. The position also involves selling, working toward goals, collaborating with teammates, and creating welcoming customer experiences through genuine hospitality. You help keep the shopping space clean, organized, and inviting, and support the At Your Service area by preparing it for customers, staying informed about sales goals, new arrivals, top-selling items, trends, and promotions, and engaging customers confidently. You assist with total-store fulfillment, use the systems needed to complete transactions, keep the collection area organized, recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside delivery promptly. You share loyalty program benefits, ensure customers have what they need, and provide a sincere closing interaction. The role includes supporting colleagues, striving to improve, and contributing to individual and store results. The posting describes this as a seasonal position. Schedules depend on business needs and colleague availability; the posting notes that schedules include weekend shifts. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized service that meets Macy’s service standards.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection area organized and provide a smooth customer pickup experience.
- Complete BOPS orders and curbside delivery promptly.
- Recover merchandise and keep pickup, return, and shopping areas clean, organized, and shoppable.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with and support colleagues.
- End customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
