Seasonal Retail At Your Service Associate, Southlake Mall - GA

Macy's•Morrow, GA

13h•$15 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position includes welcoming and assisting customers, supporting total store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean, organized, and ready for customers. You also help meet sales goals, share loyalty and credit-account benefits, recover merchandise, and contribute to a collaborative team and an inviting shopping environment. This role involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical requirements include talking, lifting, standing, moving, reaching, and other activities described below. Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit review, and an Employee Assistance Program.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome customers and provide personalized assistance with genuine hospitality.
Assist with total store fulfillment and use the required systems to complete transactions.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and help maintain a clean, organized, and shoppable space.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Collaborate with colleagues to support customers and the community.
Learn about new arrivals, top-selling items, trends, and promotions to support the team and engage customers.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Competitive pay