Seasonal Retail At Your Service Associate, Louis Joliet
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced retail environment. You welcome customers with genuine hospitality, help complete store fulfillment transactions, and keep service and pickup areas clean, organized, and inviting. The position involves working a variety of shifts, including nights, weekends, and holidays. The job description identifies this position as seasonal.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, and order pickups.
- Assist customers with all aspects of total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and returns areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery when required.
- Recover merchandise and maintain a clean, shoppable space.
- Welcome customers, engage them in friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and support team and store results.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and support one another in serving customers and communities.
Benefits
- Competitive pay and benefits.
- Health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
