Seasonal Retail At Your Service Associate, West County Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment, with flexibility to work varied shifts, including nights, weekends, and holidays. You also support selling, sales goals, teamwork, and genuine hospitality, and help keep the shopping space clean, organized, and inviting. You welcome customers, build relationships through friendly and personal conversations, and assist with total-store fulfillment. You use the systems needed to complete transactions, keep the collection area organized, and help make customer pickups friction-free. You recover merchandise, maintain clean pickup and return areas, and ensure timely completion and curbside delivery of BOPS orders. You share loyalty program benefits, help customers with their needs, and support colleagues through honest, caring collaboration. You work toward sales goals and contribute to individual and store results. The position requires frequent customer and colleague communication, use of electronic devices and technology, and physical activity including standing, lifting, moving, reaching, and bending. Macy’s describes a dynamic, inclusive work environment and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit review, and an Employee Assistance Program.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and provide a personalized shopping and pickup experience.
- Assist customers with total-store fulfillment and use the systems needed to complete transactions.
- Keep the At Your Service, collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Recover merchandise and maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and support individual and store results.
- Collaborate with teammates and support customers and colleagues with honesty and care.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
