Seasonal Retail At Your Service Associate, Baybrook
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, support sales goals and teamwork, and maintain a clean, organized, inviting shopping and service area. The position requires flexibility for a variety of shifts, including nights, weekends, and holidays. Colleagues welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. They recover merchandise, maintain pickup and return areas, and help complete BOPS orders and curbside delivery in a timely manner. They also share loyalty program benefits, work collaboratively with colleagues, and seek to improve individual and store results. Schedules depend on business needs and colleague availability; full-time colleagues are typically scheduled 30 or more hours weekly, while part-time colleagues are typically scheduled 12–24 hours. All schedules include weekend shifts.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits and credit account offerings.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality and personalized service.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work collaboratively with colleagues and contribute to sales goals and store results.
- Stay informed about sales goals, new arrivals, popular merchandise, trends, and promotions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
