Seasonal Retail At Your Service Associate, Great Northern
About The Position
Macy’s At Your Service Associate supports At Your Service Center activities and helps deliver a seamless, personalized shopping experience. Tasks include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned work while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced environment. Associates welcome and assist customers with genuine hospitality, support total-store fulfillment, use the systems needed to complete transactions, and help keep pickup, return, and shopping areas clean, organized, and inviting. They review sales goals, learn about new arrivals, promotions, and trends, share loyalty benefits, and contribute to sales goals and store results. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. The posting identifies the role as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
- Be comfortable using electronic devices.
- Meet the position’s physical requirements, including talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours.
- Lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, return, and shopping areas clean, organized, and inviting; recover merchandise and help maintain a shoppable space.
- Ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers, build relationships through friendly and personal conversations, and provide genuine hospitality.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Support teammates through honest, caring collaboration and contribute to individual and store results.
- Follow Macy’s service standards and finish customer interactions with a sincere thank-you.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
