Seasonal Retail At Your Service Associate, Pembroke Lakes

Macy's • Pembroke Pines, FL

1d • Onsite

About The Position

As an At Your Service Center colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays, depending on business needs and colleague availability.

You welcome customers, build rapport through friendly conversations, help with total store fulfillment, and use the systems needed to complete transactions. You keep pickup and return areas clean, organized, and shoppable, recover merchandise, and help ensure timely curbside delivery of BOPS orders. You also support sales goals, share loyalty program benefits, and help create a positive, collaborative experience for customers and colleagues.

The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical activities include talking, lifting, standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders. Macy’s describes a dynamic, inclusive workplace and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.

Requirements

• Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability and willingness to meet daily sales goals and open credit accounts while sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Welcome customers and provide genuine, personalized hospitality while upholding Macy’s service standards.
• Assist customers with total store fulfillment and use the systems needed to complete transactions.
• Keep collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
• Help ensure timely completion and curbside delivery of BOPS orders.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with colleagues and contribute to individual and store results.
• Attend to customers’ needs, make prompt decisions, and resolve issues effectively.
• Maintain dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed