Seasonal Retail At Your Service Associate, Pembroke Lakes
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work varied shifts, including nights, weekends, and holidays. The associate welcomes customers, provides genuine hospitality, supports total-store fulfillment, and uses the systems needed to complete transactions. The role also includes keeping service, pickup, and return areas clean, organized, and shoppable; completing BOPS orders and curbside delivery promptly; sharing loyalty benefits; and contributing to sales goals and a collaborative team environment. The position involves frequent customer and colleague interaction, electronic devices and register transactions, and physical activity including standing, moving, lifting, reaching, and climbing ladders. Macy’s describes a dynamic, inclusive environment with competitive pay and benefits, learning opportunities, leadership development, colleague resource groups, and volunteer opportunities.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized hospitality and assistance.
- Assist with all aspects of total-store fulfillment and use the systems needed to complete transactions.
- Keep the customer pickup collection area organized and help ensure a friction-free pickup experience.
- Complete BOPS orders and curbside delivery in a timely manner.
- Recover merchandise and keep pickup, return, and service areas clean, organized, and shoppable.
- Share loyalty program benefits and ensure customers have what they need before concluding interactions.
- Work collaboratively with colleagues and support customers and the team.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
