Seasonal Retail At Your Service Associate, Altamonte

Macy's • Altamonte Springs, FL

1d • Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates use store systems to complete transactions, maintain an organized collection area, and help keep the shopping space clean, recovered, and inviting.

The position calls for a customer-first approach, strong multitasking and problem-solving skills, attention to detail, and flexibility in a fast-paced retail environment. Associates welcome customers, build rapport through friendly conversations, support total-store fulfillment, share loyalty program benefits, work toward sales goals, and collaborate with colleagues. Schedules may include a variety of shifts, including nights, weekends, and holidays; hours depend on business needs and colleague availability. The posting identifies this as seasonal retail work.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Ability to adapt to changing priorities, work independently, and contribute to a team.
• Ability to use electronic devices and technology, including handheld equipment and cash registers, and process register transactions.
• Ability to talk, lift, move frequently, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total-store fulfillment and use the systems needed to complete transactions.
• Keep the customer pickup and return areas clean, organized, and ready for customers.
• Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
• Welcome customers, provide genuine hospitality, and help resolve customer needs and issues.
• Share loyalty program benefits and support customer acquisition by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Collaborate with teammates and support a positive, helpful work environment.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

• Competitive pay and benefits.
• Health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed