Seasonal Retail At Your Service Associate, Crossroads
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help ensure BOPS orders are completed on time, including curbside delivery, recover merchandise, and maintain a clean, shoppable environment. You also share loyalty-program benefits, help achieve sales goals, collaborate with colleagues, and contribute to positive customer experiences. The position requires flexible availability for a variety of shifts, including evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist with their shopping and fulfillment needs.
- Support total-store fulfillment and use the systems needed to complete transactions.
- Keep the customer pickup collection area organized and ensure the pickup experience is friction-free.
- Complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty-program benefits and help acquire customers by opening credit accounts.
- Work toward sales goals, learn about merchandise, promotions, and trends, and contribute to store results.
- Collaborate with colleagues and help maintain an inclusive, supportive service environment.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
