Seasonal Retail At Your Service Associate, Springfield - PA
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position involves welcoming and assisting customers, supporting total store fulfillment, completing transactions using the required systems, and keeping service, pickup, and return areas clean, organized, and inviting. Colleagues help meet sales goals, share loyalty program benefits, and collaborate with teammates to deliver strong customer and store results. The job requires regular movement and standing, lifting, reaching, and other physical tasks. It also involves frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Understand and communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist them with total store fulfillment.
- Use the systems needed to complete transactions and keep the collection area organized for customer pickups.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty program benefits, help customers with their needs, and provide a sincere, personalized checkout experience.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
- Support teammates through honest, caring, and collaborative work.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
