Seasonal Retail At Your Service Associate, Monroeville

Macy's • Monroeville, PA

4d • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Schedules may include nights, weekends, and holidays, and hours depend on business needs and colleague availability.

You welcome customers with genuine hospitality, help with total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You also help maintain a clean, shoppable space, complete curbside deliveries promptly, support sales goals, share loyalty and credit-account benefits, and collaborate with colleagues to deliver positive customer experiences and store results.

The position involves frequent technology use and physical activity, including standing, moving, lifting, reaching, and climbing ladders. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits, career learning and leadership development, colleague resource groups, and volunteer opportunities.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales-goal challenges.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total store fulfillment and use required systems to complete transactions.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Complete BOPS orders and curbside deliveries in a timely manner.
• Recover merchandise and help maintain a clean, organized, shoppable space.
• Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Work toward sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ensure customers have what they need and conclude interactions with a sincere thank-you.
• Collaborate with and support colleagues to achieve individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed