Seasonal Retail At Your Service Associate, Visalia
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates welcome customers with genuine hospitality, help resolve customer needs, support sales and loyalty goals, and keep pickup and return areas clean, organized, and inviting. The position calls for multitasking, attention to detail, problem-solving, and flexibility in a fast-paced retail setting. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. The posting identifies the role as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and collaborate with a team.
- Ability to use electronic devices, computers, handheld equipment, and cash registers to process transactions.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Welcome and assist customers with genuine hospitality and resolve customer issues.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support individual and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with teammates and contribute to a positive, helpful work environment.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Education Level
No Education Listed
