Seasonal Retail At Your Service Associate, Glenbrook Square Mall

Macy's • Fort Wayne, IN

1d • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks in accordance with Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help maintain a clean, organized, inviting shopping and service area, and contribute to sales goals and store results through genuine hospitality, teamwork, and customer engagement.

You welcome customers, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the pickup area organized for a smooth customer experience. You help recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries promptly. You also share loyalty benefits, support credit-account openings, and work with colleagues to improve service and achieve sales goals. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales-goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Provide welcoming, personalized customer service and resolve customer needs and issues.
• Assist with total-store fulfillment and use the systems needed to complete transactions.
• Keep the customer pickup, return, and surrounding shopping areas clean, organized, and inviting.
• Recover merchandise and complete BOPS orders and curbside deliveries promptly.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
• Share loyalty program benefits and encourage customers to open credit accounts.
• Work collaboratively with colleagues to deliver store results and improve the customer experience.

Benefits

• Competitive pay and benefits.
• Health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed