Seasonal Retail At Your Service Associate, Destiny USA
About The Position
Macy’s At Your Service Associate supports At Your Service Center activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. Associates work in a fast-paced environment that calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset. They also help keep the shopping space clean, organized, and inviting. Associates welcome customers with genuine hospitality, assist with store fulfillment and transactions, and help ensure the pickup experience is friction-free. They support sales goals, share loyalty-program benefits, and collaborate with teammates to improve customer service and achieve store results. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. The posting identifies this position as seasonal; weekly hours are not specified.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices and technology.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Welcome and engage customers with genuine hospitality and personal conversations.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support team sales efforts.
- Share loyalty-program benefits, seek to acquire new customers by opening credit accounts, and help customers complete their purchases.
- Collaborate with colleagues and contribute to individual and store results.
- Follow Macy’s service standards and provide customers with a sincere, helpful closing experience.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
