Seasonal Retail At Your Service Associate, Destiny USA
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Flexibility is needed to work a variety of shifts, including nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and help make pickup and return experiences efficient. You maintain a clean, organized, shoppable space; recover merchandise; and help complete BOPS orders and curbside deliveries on time. You also share loyalty program benefits, work toward sales goals, and collaborate with colleagues to provide genuine hospitality and achieve store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service, helping resolve customer needs and issues.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals and information about new arrivals, top-selling items, trends, and promotions.
- Work collaboratively with colleagues, contribute to sales goals, and support individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
