Seasonal Retail At Your Service Associate, Manassas

Macy's • Manassas, VA

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. You help customers, support sales and loyalty goals, and maintain a clean, organized, inviting shopping and pickup area.

You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized. You help ensure orders are completed promptly and delivered curbside when required, recover merchandise, and keep pickup and return areas clean. You also share loyalty program benefits, work collaboratively with colleagues, and contribute to sales and store results. Availability must include a variety of shifts, including nights, weekends, and holidays; schedules depend on business needs and colleague availability. Macy’s notes that full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Interest in meeting daily sales goals and acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Ability to use electronic devices, including computers, handheld equipment, and cash registers, and process register transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment and complete transactions using the required systems.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Ensure timely completion and curbside delivery of BOPS orders.
• Recover merchandise and maintain a shoppable, inviting space.
• Welcome customers, provide genuine hospitality, and build customer relationships through friendly conversations.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
• Support teammates through honest, caring, and collaborative teamwork.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed