Seasonal Retail At Your Service Associate, Manassas
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. It involves working a variety of shifts, including nights, weekends, and holidays, and helping maintain a clean, organized, inviting shopping space. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. You also recover merchandise, maintain pickup and return areas, complete BOPS orders and curbside deliveries promptly, share loyalty program benefits, and contribute to sales goals and store results. Colleagues support one another through honest, collaborative teamwork and continually learn and improve. The position requires talking, lifting, moving, standing, reaching, and using computers and other technology, including handheld equipment and cash registers. Macy’s describes a dynamic, inclusive work environment with competitive pay and benefits, learning and leadership development, and opportunities to participate in Colleague Resource Groups and volunteer activities.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful and adaptable to changing priorities; work independently and as part of a team.
- Comfortably use electronic devices.
- Talk, lift, move, stand, and reach with arms and hands as required.
- Stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist with total-store fulfillment.
- Use required systems to complete transactions and keep the customer pickup collection area organized.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits, acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues to serve customers and communities and contribute to individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
