Seasonal Retail At Your Service Associate, Valley View Mall
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, support sales and loyalty goals, and keep shopping, pickup, and return areas clean, organized, and inviting. The position requires flexibility, including availability for nights, weekends, and holidays. The posting describes it as seasonal. Full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours; hours depend on business needs and availability, and schedules include weekend shifts.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide genuine hospitality, build customer relationships, and assist with customer needs and issue resolution.
- Support total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for customer pickups.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and keep pickup and return areas clean and the shopping space shoppable.
- Share loyalty program benefits and support acquisition of new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
- Collaborate with colleagues and contribute to a supportive team environment.
- Use a sincere closing and ensure customers have what they need.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
