Seasonal Retail At Your Service Associate, Providence Place
About The Position
As an At Your Service Center Colleague at Macy’s Providence Place, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help maintain a clean, organized, inviting shopping and pickup area, support sales goals, and create positive customer experiences through genuine hospitality and teamwork. Colleagues welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, keep the collection area organized, and help ensure timely order completion and curbside delivery. They recover merchandise, support returns and pickups, share loyalty program benefits, and work collaboratively to improve customer and store results. Schedules include weekend shifts, with hours depending on business needs and colleague availability. The posting describes this as a seasonal position.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and build positive customer relationships through friendly, personal conversations.
- Assist customers with total store fulfillment, including Buy Online Pickup In Store.
- Use the systems needed to complete transactions and maintain an organized customer pickup area.
- Help complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and keep pickup and return areas clean, organized, and shoppable.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Collaborate with teammates to serve customers and communities and achieve individual and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
