Seasonal Retail At Your Service Associate, Providence Place

Macy's•Providence, RI

1d•$16 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized customer experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates help customers, contribute to sales goals, and keep the shopping and service areas clean, organized, and inviting. The work includes preparing the At Your Service area, keeping informed about sales goals, new arrivals, top-selling items, trends, and promotions, and welcoming customers with genuine hospitality. Associates assist with total store fulfillment, use the systems needed to complete transactions, organize the collection area, recover merchandise, and complete BOPS orders and curbside deliveries in a timely manner. They share loyalty program benefits, thank customers, and collaborate with colleagues to improve customer and store results. The position requires flexible availability, including days, evenings, nights, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. The posting identifies the role as seasonal.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome and assist customers with genuine hospitality and friendly, personal interactions.
Assist customers with all aspects of total store fulfillment and ensure the pickup experience is friction-free.
Use the systems needed to complete transactions.
Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Work toward sales goals and contribute to individual and store results.
Collaborate with and support colleagues to serve customers and communities.
Thank customers and ensure they have what they need before completing the interaction.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice