Seasonal Retail At Your Service Associate, Viewmont
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, a customer-first mindset, flexibility, and comfort working in a fast-paced retail environment. Associates contribute to selling and sales goals, teamwork, genuine hospitality, and a clean, organized, inviting shopping space. At the start of each day, associates prepare the At Your Service areas for customers, review sales goals, learn about new arrivals and popular items, and stay informed about trends and promotions. They welcome customers, build relationships through friendly conversations, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. They recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries promptly. Associates share loyalty-program benefits, thank customers, support colleagues, and continually work to improve individual and store results. The position requires availability for a variety of shifts, including days, evenings, nights, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The physical requirements include talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Associates must be able to stand for at least two consecutive hours and lift at least 25 pounds, and must have the visual abilities specified for the role. The job also involves frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move frequently, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Prepare and maintain At Your Service areas so they are clean, organized, and ready for customers.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Assist with all aspects of total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection area organized to provide a smooth customer pickup experience.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty-program benefits and help acquire new customers by opening credit accounts.
- Meet sales goals, contribute to individual and store results, and continually learn and improve.
- Support colleagues through honesty, care, and collaboration.
- Thank customers sincerely and ensure they have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
