Seasonal Retail At Your Service Associate, Valley View Mall
About The Position
As an At Your Service Center Colleague, you support store fulfillment and customer-service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You help provide a seamless, personalized shopping experience while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced environment. You also help maintain a clean, organized, inviting shopping and service area. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems required to complete transactions, and keep the collection area organized for smooth pickups. You help recover merchandise, maintain pickup and return areas, and complete BOPS orders and curbside deliveries promptly. You support sales goals, share loyalty-program benefits, and contribute to a collaborative team focused on customer and store results. Schedules include weekend shifts, and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. The posting identifies this opening as seasonal but does not specify a weekly-hours range for this particular role.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales-goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices and technology.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total-store fulfillment and complete transactions using the required systems.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers, provide genuine hospitality, and build customer relationships through friendly, personal conversations.
- Share loyalty-program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
