Seasonal Retail At Your Service Associate, Ventura Pacific View
About The Position
As an At Your Service Center Colleague at Macy’s, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. You help deliver a seamless, personalized shopping experience through customer service, multitasking, problem-solving, and attention to detail in a fast-paced environment. The role includes a variety of shifts, including nights, weekends, and holidays, and focuses on sales, teamwork, genuine hospitality, and creating positive customer experiences. You help keep the shopping space clean, organized, and inviting; assist with total store fulfillment; use the systems needed to complete transactions; and keep the collection area organized for customer pickups. You also support timely BOPS order completion and curbside delivery, recover merchandise, share loyalty program benefits, and help customers complete their visits on a positive note. Schedules depend on business needs and colleague availability. Macy’s states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week; all schedules include weekend shifts.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoyment of meeting people, learning about them, and sharing information.
- Ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices and technology, including computers, handheld equipment, and cash registers, and processing register transactions.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, and order pickups.
- Provide personalized customer service and resolve customer needs and issues.
- Assist customers with total store fulfillment and use required systems to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and support curbside delivery.
- Recover merchandise and maintain a clean, shoppable space.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Share loyalty program benefits and work toward sales goals, including acquiring new customers by opening credit accounts.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
