Asst Tasting Room Manager - Sterling Vineyards

Treasury Wine Estates • Calistoga, CA

5d • Onsite

About The Position

As the Assistant Hospitality Manager for Culinary & Events, you will support the delivery of elevated, food and wine–driven experiences across our culinary and private events spaces. This role supports a high-performing team delivering curated experiences that highlight exceptional service, culinary excellence, and thoughtful wine pairings. You will partner with culinary, events, and hospitality teams to ensure seamless execution of tastings, private events, and activations. This front-line leadership role focuses on coaching Hospitality Associates, maintaining service standards, and driving direct-to-consumer performance. With strong attention to detail, you will help create experiences that elevate the property’s reputation as a premier culinary and wine destination. Treasury Wine Estates (TWE) is one of the world’s largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE, we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities. At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people. Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

Requirements

• 4+ years of DTC wine sales or guest service experience with a track record of meeting targets.
• Confident coaching teams of 15+.
• Strong wine knowledge and can educate guests on winemaking and styles.
• Organized, self-motivated, and comfortable managing daily operations.
• Communicate clearly and are tech-savvy with MS Office, POS, and reservation systems.
• Open to flexible schedules, including weekends and holidays, and represent the brand professionally.
• Can lift 40 lbs, are at least 21, and are willing to occasionally travel.

Responsibilities

• Lead, coach, and motivate a team of ~20 Hospitality Sales Associates to achieve DTC revenue, wine club conversion, data capture, and AOV goals.
• Maintain cost controls, inventory, and sales incentives.
• Uphold guest service standards; resolve service issues.
• Oversee development and delivery of premium food and wine experiences.
• Collaborate with Marketing, Operations, Retail, and Culinary teams on programming and POS setup.
• Recruit, train, schedule, and mentor staff; conduct performance reviews and pre-shifts.
• Manage daily operations including opening/closing, cash handling, POS troubleshooting, and compliance.
• Build local relationships, represent the brand at events, and support wine club engagement.

Benefits

• Competitive vacation, sick leave, and 12 paid holidays.
• A “TWE4ME Day” – a day to spend however you choose!
• Generous time off for life’s big moments (Paid Parental & Caregiver Leave).
• Get paid to give back—2 full days each year! (Volunteer Days).
• Hybrid and custom schedules available for certain roles (Flexible Work Options).
• Medical, dental, vision, free mental health support, and an award-winning wellness program (Wellbeing First).
• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
• Exclusive employee pricing on the world’s best wines, plus receive a generous product allowance (Wine Perks & Discounts).
• Celebrate wins and earn fun rewards (Recognition & Rewards).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed