Asst Manager Marketing OPC

Hilton Grand Vacations•Las Vegas, NV

6d•Hybrid

About The Position

Manage and direct the activities of the LM team’s, in support of the Marketing Manager, to obtain maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work in the office as directed by the Manager/Director.

Requirements

Majority of time spent in the field supporting marketing locations and Team Members
Administrative work in the office as directed by Manager/Director
Experience in recruiting and interviewing potential Team Members
Experience in new hire training and mentoring
Experience in scheduling and conducting workshops and training sessions
Experience interacting with Sales Managers
Experience participating in and leading department meetings, training sessions, and other required meetings
Experience coordinating and leading monthly trainings for underperforming Team Members
Experience advising Manager of relevant business needs and/or Team Member information
Experience partnering with Marketing Leader for documentation of Team Member issues
Experience partnering with Marketing Manager for coaching and performance documentation
Experience handling Employee Relations matters and seeking counsel from leadership/Human Resources
Ability to manage schedule and PTO requests
Ability to verify Policies/Procedures and Training Manuals
Ability to meet and achieve monthly, quarterly, and yearly goals for tour flow, volume, penetration, VPG, and package sales.
Ability to ensure all locations have current promotions and materials
Ability to cover shifts for absent Team Members
Ability to interact with guests, book tours, and sell packages
Ability to supervise marketing rep’s presentations and customer interactions
Ability to ensure optimum staffing levels at all locations
Ability to ensure coverage at each location in event of call outs/shift changes
Ability to anticipate challenges and proactively problem solve with Management
Adherence to HILTON Values

Responsibilities

Recruits and interviews potential new Team Members and participates in new hire training and mentoring
Proactively seeks and schedules ongoing workshops and training sessions to support maximum production, team building, and culture
Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
Participates and leads in department meetings, training sessions, and other meetings required
Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
Regularly advises Manager of any relevant information in regards business needs and/or Team Members
Partners with Marketing Leader to ensure accurate documentation of all Team Member issues within Marketing.
Partners with Marketing Manager to provide coaching and performance documentation to Team Members for performance standards, including performance reviews
Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
Effectively manages schedule and PTO requests to achieve department requirements
Verifies Policies/Procedures and Training Manuals are updated as desired by Manager/Director.
Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
Regularly supervises marketing rep’s presentations and all customer interactions
Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at each location in event of call outs/shift changes
Anticipates challenges and proactively problem solves with Management to mitigate effects on production
Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well