Asst. Director of Housekeeping

Paramount Hospitality Management•Orlando, FL

11h•$55,000 - $60,000•Onsite

About The Position

Paramount Hospitality Management is seeking an experienced Assistant Director of Housekeeping to lead the department at the Wyndham I-Drive Avanti Resort, a 652-room, full-service resort with 20,000+ square feet of meeting and event space in the heart of Orlando's tourism and convention district. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!

Requirements

Must have 5+ years’ experience in hotel or vacation resort environment as a Housekeeping Manager
Will possess great communication skills
Well organized and detail orientated
Bilingual English / Spanish preferred
2-4 years’ work experience as Housekeeping Manager in Hotel or Resort environment
3 plus years of prior experience in hotel/resort of 500 plus rooms (A MUST)
80 % of the time is spent on the floor and around the resort supervising the team’s performance
Demonstrates effective oral and written communication skills
Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
Ability to work on computer systems to include Excel, PPT and Microsoft Word.
Demonstrated ability to manage conflict / resolution, stress and time management
Excellent customer service recovery and high sense of urgency
Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities

Responsibilities

Assist the Director of Housekeeping to keep all costs at or below our budgeted guidelines (wages, operational supplies etc.)
Check 40 guest rooms and 3 documented visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives.
Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are achieved.
Train and supervise all new housekeepers and provide ongoing training to current team
Monitor housekeepers’ performance. Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards.
Conduct spot checks on housekeepers.
Conduct final inspection on all deep cleans.
Help monitor/control linen inventory
Organize a plan to mitigate linen loss
Immediately report any maintenance issues or safety hazards to management for immediate attention.
Create maintenance work orders in our property management system.
Regular inventory and inspection of unit assets.
Quick turnover of homes with back-to-back bookings.
Check for and report damages within units prior to next guest arrival.
Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items.