Associate - The Address
About The Position
The Address Store Associate provides exceptional guest service at The Address, a specialty department store curated for the modest fashion consumer. The associate welcomes guests, helps identify their needs, answers questions about products and American Dream or the local region, and recommends and locates merchandise. The role also involves preparing and maintaining product displays and backstock, monitoring and communicating inventory and sales information, and keeping the selling area safe and clean. The associate uses suggestive selling and knowledge of merchandise, promotions, and discounts to support sales. They operate the point-of-sale system, process payments, handle and count funds accurately, balance the till at the end of each shift, and follow established cash-handling and loss-prevention procedures. Other duties may be assigned. The position requires availability for holidays, days, evenings, and weekends.
Requirements
- Must be at least 16 years of age.
- Outstanding guest-service skills.
- Ability to communicate clearly and effectively with guests, supervisory staff, and the buying office.
- Basic math skills.
- Ability to work independently and as part of a team.
- Availability for holidays, days, evenings, and weekends.
- Ability to meet the listed physical demands, including standing and moving, repetitive keyboard use, bending and reaching, and lifting or carrying items up to 50 pounds.
Nice To Haves
- Previous retail experience.
- Previous cash-handling experience.
- Previous guest-service experience.
- Basic computer knowledge.
- Point-of-sale experience.
Responsibilities
- Greet guests, determine their needs, provide courteous assistance, and offer polite parting remarks.
- Answer product questions and general questions about American Dream and the local region.
- Prepare and organize products for display and purchase; restock displays as needed.
- Maintain an assigned product area and organize its backstock.
- Communicate inventory levels and product sales to the manager and buyers.
- Maintain knowledge of product features, alternatives, and benefits.
- Oversee the safety and cleanliness of the selling area.
- Use suggestive-selling techniques and maintain knowledge of current sales, promotions, and discounts.
- Recommend, select, and help locate merchandise based on guests’ needs and questions.
- Use the POS system to ring up merchandise and process cash or credit-card payments, including determining correct change when needed.
- Accurately account for transactions, maintain a cash count, and balance the till at the end of each shift.
- Follow established cash-handling procedures and maintain knowledge of loss-prevention procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
