Associate - The Address

Mall of America • East Rutherford, NJ

7d

About The Position

The Address Store Associate provides exceptional guest service at The Address, a specialty department store curated for the modest fashion consumer. The associate helps guests identify and locate merchandise, answers product and general questions, supports product presentation and inventory organization, and completes sales transactions accurately. The role includes maintaining a safe, clean selling area and following cash-handling and loss-prevention procedures. The associate must be available to work holidays, days, evenings, and weekends.

Requirements

• Must be at least 16 years of age.
• Outstanding guest-service skills.
• Ability to communicate clearly and effectively with guests, supervisory staff, and the buying office.
• Basic math skills.
• Interpersonal skills and the ability to work independently and as part of a team.
• Ability to meet the stated physical demands, including standing and moving, repetitive keyboard use, bending, reaching, and lifting or carrying items up to 50 pounds.
• Must be available to work holidays, days, evenings, and weekends.

Nice To Haves

• Previous retail experience.
• Previous cash-handling experience.
• Previous guest-service experience.
• Basic computer knowledge.
• Point-of-sale experience.

Responsibilities

• Greet guests, determine their needs, provide courteous assistance, and offer polite parting remarks.
• Answer guest questions about products, American Dream, and the local region.
• Prepare and organize products for display and purchase; restock displays as needed.
• Maintain an assigned product area and organize its backstock.
• Communicate inventory levels and product sales to the manager and buyers.
• Develop knowledge of assigned products, including features, alternatives, and benefits.
• Maintain the safety and cleanliness of the selling area.
• Process and count funds accurately and promptly in accordance with cash-handling procedures.
• Maintain knowledge of loss-prevention procedures.
• Use suggestive selling techniques to increase sales.
• Stay informed about current sales, promotions, and discounts.
• Recommend, select, and help guests locate merchandise based on their needs and questions.
• Use the point-of-sale system to ring up merchandise sales.
• Collect payment by credit card or cash and provide correct change when needed.
• Account for transactions, maintain an accurate cash count, and balance the till at the end of each shift.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed