Associate - The Address (Seasonal)

Mall of America•East Rutherford, NJ

112d•Onsite

About The Position

The Address Store Associate provides exceptional guest service at The Address, a specialty department store curated for the modest fashion consumer. The role assists guests with merchandise selection and questions, maintains assigned product areas and inventory, and completes sales accurately using established point-of-sale and cash-handling procedures. This is a seasonal, part-time position at American Dream in East Rutherford, New Jersey.

Requirements

Must be at least 16 years of age.
Outstanding guest service skills.
Ability to communicate clearly and effectively with guests, supervisory staff, and the buying office.
Basic math skills.
Interpersonal skills and the ability to work alone and with a team.
Must be available on holidays, days, evenings, and weekends.

Nice To Haves

Previous retail experience.
Previous cash-handling experience.
Previous guest-service experience.
Basic computer knowledge.
Point-of-sale experience.

Responsibilities

Greet guests, converse with them to determine their needs, and provide courteous service, including polite parting remarks.
Answer product questions and general questions about American Dream and the local region.
Prepare and organize products for display and purchase.
Maintain an assigned product area and keep its displays restocked.
Communicate inventory levels and product sales to the manager and buyers.
Maintain knowledge of assigned products, including features, alternatives, and benefits.
Organize and maintain backstock for the assigned product area.
Oversee the safety and cleanliness of the selling area.
Process and count funds accurately and promptly according to cash-handling procedures.
Maintain knowledge of Loss Prevention procedures.
Use suggestive selling techniques to increase sales.
Stay informed about current sales, promotions, and discounts.
Recommend, select, and help locate merchandise based on guests’ needs and questions.
Use the POS system to ring up merchandise sales.
Collect the correct payment by processing credit cards or accepting cash, and provide correct change when needed.
Account for transactions, maintain an accurate cash count, and balance the till at the end of each shift.
Perform other duties as assigned.