Associate Vice President - Strategic Relations East Agency

RailPros • Philadelphia, PA

2d • $175,000 - $195,000

About The Position

The Associate Vice President Strategic Relations manages accounts for public transit clients and other geographically connected accounts. The role focuses on expanding use of RailPros services, particularly contract railroad flagging, engineering services, public project management, real estate permitting, and utility observation. It serves as a liaison between RailPros executives and management and public transit client management teams. The position is intended for someone on the East Coast, including Massachusetts, New York, Pennsylvania, New Jersey, or Washington, D.C. Routine travel is expected; the job details list travel up to 30%, while the responsibilities section states up to 60%.

Requirements

• At least 10 years of direct work experience with Engineering, Operations, or Procurement departments within public transit agencies.
• An excellent network within the company and industry.
• Established relationships with management-level peers in Engineering, Operations, and Procurement functions of public transit agencies.
• Deep understanding of public transit engineering services, both internal and contracted.
• Demonstrated ability to manage multiple projects simultaneously.
• Excellent organizational skills.
• Proficiency with computers, email, and software commonly used to develop presentations and promotional materials.
• Ability to exercise discretion when handling sensitive or confidential materials and information.
• Strong skills in presenting and delivering new concepts and methods.

Responsibilities

• Create and execute a business plan to increase utilization of RailPros’ services in the public transit market.
• Identify, develop, and maintain positive relationships with key account stakeholders at all levels within assigned companies and agencies.
• Maintain visibility in the field by meeting representatives at job sites and field offices.
• Identify opportunities to improve customer experience and work with RailPros staff to align service, communication, and technology strategies with the Service Excellence goal.
• Identify revenue opportunities within assigned companies and agencies and help create solutions that align with existing or new service offerings.
• Act as a liaison for internal and external communications between clients and RailPros.
• Assist with developing new flagging projects and other service offerings, including project development, internal and external communication, pilot programs, and support and service issues.
• Coordinate and develop marketing and advertising campaigns geared toward client needs.
• Participate in creating and presenting marketing materials to key client stakeholders.
• Assist with identifying and resolving service-related issues or concerns.
• Ensure frequent, bidirectional reporting and communication between clients and RailPros teams.
• Contribute to a positive, inclusive, and respectful workplace culture.
• Uphold organizational standards of integrity, accountability, and respect.
• Adhere to company policies, procedures, and applicable laws and regulations.
• Perform other duties as assigned or required to meet business needs.

Benefits

• Medical, dental, and vision insurance.
• Accident, critical illness, and hospital indemnity plans, with employee-to-family coverage.
• Legal Shield, ID Shield, and pet insurance.
• Employer-provided life and disability insurance, with additional voluntary options.
• 401(k) plan with employer match and pre- and post-deduction options.
• Paid time off with annual carryover.
• Paid holidays for full-time employees.
• Wellness programs and resources.
• Discount programs.
• Company merchandise allowance.
• Health Savings Account with employer match.
• Employer-funded Health Reimbursement Arrangement.
• Flexible Spending Account for dependent care expenses.
• Employee Assistance Program.
• Professional development, training, and career growth opportunities.
• Tuition reimbursement.
• Mentorship, career path partnerships, goal setting, and succession planning.
• Culture and recognition programs, including employee spotlights, Service Excellence Awards, philanthropy opportunities, company events, feedback surveys, and quarterly town halls.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior