Associate Vice President - Strategic Relations East Agency

RailPros • Philadelphia, PA

2d • $175,000 - $195,000

About The Position

The Associate Vice President Strategic Relations manages accounts for public transit clients and other geographically connected accounts, with a focus on expanding the use of RailPros services. Key service areas include contract railroad flagging, engineering services, public project management, real estate permitting, and utility observation. The role serves as a liaison between RailPros executives and management and public transit client management teams. The position is intended for someone based on the East Coast, including Massachusetts, New York, Pennsylvania, New Jersey, or Washington, D.C. It is based in Philadelphia, Pennsylvania, involves routine travel, and is a full-time day-shift role.

Requirements

• At least 10 years of direct work experience with Engineering, Operations, or Procurement departments within public transit agencies.
• An excellent network within the company and the public transit industry.
• Established relationships with management-level peers in Engineering, Operations, and Procurement functions of public transit agencies.
• Deep understanding of public transit engineering services, both internal and contracted.
• Demonstrated ability to manage multiple projects simultaneously.
• Excellent organizational skills.
• Proficiency with computers, email, and software commonly used to develop presentations and promotional materials.
• Ability to exercise discretion when handling sensitive or confidential materials and information.
• Strong skills in presenting and delivering new concepts and methods.
• Four-year degree.

Responsibilities

• Create and execute a business plan to increase utilization of RailPros services in the public transit market.
• Identify, develop, and maintain positive relationships with key account stakeholders at all levels within assigned companies and agencies.
• Maintain a high level of field visibility by meeting representatives at job sites and field offices.
• Identify customer-experience improvement opportunities and work with RailPros staff to align service, communication, and technology strategies with service excellence goals.
• Identify revenue opportunities within assigned companies and agencies and help create solutions aligned with existing or new service offerings.
• Serve as a liaison for internal and external communications between clients and RailPros.
• Assist in developing new flagging projects and other service offerings, including project development, communications, pilot programs, and support for service issues.
• Coordinate and develop marketing and advertising campaigns geared toward client needs.
• Help create and present marketing materials to key client stakeholders.
• Assist with identifying and resolving service-related issues or concerns.
• Ensure frequent, two-way reporting and communication between clients and RailPros teams.
• Travel routinely for the position.
• Contribute to a positive, inclusive, and respectful workplace culture.
• Uphold organizational standards of integrity, accountability, and respect.
• Follow company policies, procedures, and applicable laws and regulations.
• Perform other duties as assigned or required to meet business needs.

Benefits

• Medical, dental, and vision insurance.
• Accident, critical illness, and hospital indemnity coverage, with employee-to-family coverage.
• Legal Shield, ID Shield, and pet insurance.
• Employer-provided life and disability insurance, with additional voluntary options.
• 401(k) plan with employer match and pre- and post-deduction options.
• Paid time off with annual carryover.
• Paid holidays for full-time employees.
• Wellness programs and resources.
• Discount programs for products and services.
• Company merchandise allowance for the online store.
• Health Savings Accounts with employer match.
• Employer-funded Health Reimbursement Arrangement.
• Flexible Spending Accounts for dependent care expenses.
• Employee Assistance Programs.
• Professional development, training, and career-growth opportunities.
• Tuition reimbursement for continued education or professional development.
• Mentorship, career-path partnerships, goal setting, and succession planning.
• Recognition and engagement opportunities, including employee spotlights, awards, philanthropy opportunities, company events, and town halls.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior