Associate Vice President, Product Management – Provider Strategy & Operations

Humana•Fort Lauderdale, FL

About The Position

The Associate Vice President, Provider Lifecycle and Product Management will lead development and activation of an enterprise provider lifecycle framework across Humana’s Insurance Segment. In partnership with provider operations, network, clinical, technology, analytics, digital, finance, legal, and compliance teams, this leader will define the future-state provider experience and align the organization around how Humana engages, supports, and grows provider relationships throughout the lifecycle. Serving as an enterprise integrator, the role builds alignment around strategic priorities, clarifies decision rights, connects work across organizational boundaries, and accelerates capabilities that improve provider experience and business outcomes. The leader will identify opportunities to simplify fragmented experiences, align investments to provider and enterprise value, and drive accountability for measurable results. The role establishes and oversees the provider experience product operating model, including consistent product management disciplines, governance, prioritization practices, outcome measures, and decision-making frameworks for product teams embedded across business functions. Supported by a small team focused on provider lifecycle strategy, product management excellence, governance, and outcome measurement, the leader will facilitate enterprise prioritization, improve visibility into product investments and roadmaps, identify cross-functional dependencies, and promote consistent adoption of the operating model. The role will establish measures of product investment impact on provider experience, operational efficiency, data quality, affordability, and business performance, and help teams translate strategy into measurable outcomes.

Requirements

Bachelor’s degree; a Master’s degree or MBA is preferred.
Twelve or more years of progressive leadership experience across healthcare, insurance, technology, product management, consulting, or a related industry, including significant responsibility for strategy, transformation, or business performance.
Five or more years leading product portfolios, digital products, strategic business capabilities, or enterprise transformation initiatives.
Demonstrated accountability for investment decisions, roadmaps, execution, and measurable business outcomes.
Experience building or leading product-centered teams and operating models.
Strong strategic, analytical, and financial judgment, including the ability to make disciplined tradeoffs across customer value, clinical impact, business economics, technology constraints, operational readiness, and regulatory requirements.
Demonstrated experience leading highly matrixed, cross-functional initiatives requiring enterprise influence without direct authority.
Experience establishing product management disciplines, governance processes, operating models, and talent development practices while driving measurable results.
Proven ability to influence executive leaders, align cross-functional teams, and lead through ambiguity and organizational change.
Clear written and verbal communication skills, including the ability to translate complex issues into actionable decisions.

Nice To Haves

Advanced degree.
Medicare Advantage, Medicaid, health plan, or other regulated healthcare experience.
Experience in provider operations, quality improvement, population health, clinical operations, risk adjustment, care management, or value-based care.
Track record of building and scaling product organizations, digital products, or enterprise platforms.
Experience developing or scaling AI-enabled products, automation, analytics, data products, or digital platforms and translating emerging technology into customer and business value.
Familiarity with agile product development, human-centered design, experimentation, and modern product operating models.

Responsibilities

Define and lead a multi-year product strategy and roadmap aligned with Humana’s Insurance objectives and the needs of members, providers, clinicians, and business stakeholders.
Own portfolio investment decisions, including what to build, what not to build, when to invest, and when to stop or retire a product.
Set measurable customer, provider, clinical, operational, and financial outcomes and hold teams accountable for sustained results.
Lead customer and market discovery through research, interviews, journey mapping, data analysis, testing, and feedback; translate insights into product priorities and testable hypotheses.
Guide products through the full lifecycle, from discovery and launch through scaling, optimization, and retirement, using measures for adoption, performance, value creation, and continuous improvement.
Use MVPs, pilots, rapid prototyping, and iterative development to validate ideas before scaling investment.
Apply AI, automation, analytics, data products, and digital platforms to improve healthcare experiences, outcomes, affordability, and operational performance.
Build alignment across provider experience, analytics, and technology; clarify decision rights; and accelerate execution in a highly matrixed environment.
Establish portfolio governance, decision forums, operating rhythms, and product management standards that emphasize outcomes over activity.
Build, develop, and retain a high-performing team of product managers and product leaders while providing product leadership across Provider Strategy & Operations.
Establish common product management disciplines, standards, governance, and talent development while strengthening product capabilities across the organization.
Champion human-centered design across the provider lifecycle, ensuring teams use provider research, journey mapping, behavioral insights, and continuous feedback to identify unmet needs, inform prioritization, and design experiences that improve provider satisfaction, adoption, and business outcomes.
Facilitate enterprise prioritization, improve visibility across product investments and roadmaps, identify cross-functional dependencies, and promote consistent adoption of the product operating model.
Establish measures demonstrating product investment impact on provider experience, operational efficiency, data quality, affordability, and business performance.