Associate Vice President, PGO - Product & Partnerships, Merchant Solutions

TD•Toronto, ON

4d•CA$155,000 - CA$215,000•Onsite

About The Position

Reporting to the VP, Head of Merchant Solutions, this role leads the product, pricing, and partnership mandate for TD Merchant Solutions. The AVP will set and execute the strategic product and pricing vision to deepen client relationships, grow merchant acquisition and retention and deliver incremental value and profitability across the merchant portfolio. This leader will play a critical role in the collaboration of TD and Fiserv to deliver a best-in-class merchant experience, while leading complex vendor relationships, industry engagement, internal alignment, and major transformation initiatives, including the new operating model and merchant migration. This role is also a key leadership position within TD Merchant Solutions, sitting on the TDMS Senior Leadership Team (SLT).

Requirements

Creative thought leadership with a proven ability to develop and deploy a vision and align others to that vision.
Previous experience developing and executing on strategies and delivering measurable results in both the short and long term, and demonstrating end-to-end ownership
Demonstrated customer focus and understanding of the delivery of legendary customer experiences
Strong conceptual, analytical and problem-solving skills – ability to understand complex interactions and distill into simplified messaging/solutions
Excellent relationship management skills, effectively supporting multiple complex relationships with a superior ability to make things happen through the use of positive influence
Proven ability to manage and motivate a diverse group of professionals
Highly effective communicator who engages colleagues, business partners, and external stakeholders
Proven financial and business acumen
Highly motivated individual with a proven track record of delivering results
Business Banking and/or Payments experience would be an asset

Responsibilities

Set and maintain the strategic product and pricing vision for TD Merchant Solutions, aligned to our growth ambitions.
Provide product and pricing leadership for merchants onboarded through our strategic relationship with Fiserv and deliver products and pricing to drive acquisition and retention of merchants.
Lead product and pricing for our retained portfolio and provide guidance on migration strategy, execution, change adoption, and Day 2 stabilization.
Proactively engage business partners to ensure customers or end users are prepared for changes
Work with Journey and Platform teams to maintain a prioritization of features related to product maintenance and decommissioning of legacy products and solutions.
As a member of the TDMS Senior Leadership Team, play an active role in both strategic and daily leadership decisions. This also includes acting as an advocate of the business with enterprise partners including Business Banking, Credit Cards, Payments and other enterprise teams.
As an executive, play a decisive role in complex vendor management decisions, including driving vendor performance, contract negotiations and relationship management
Drive a culture of continuous commercialization across product lines, assessing merchant sales and other colleague feedback, setting targets and holding teams accountable to performance against targets
Regularly review and create new performance analytics; recommend and champion strategies to enhance the customer or end user product experience
Develop and maintain a robust understanding of industry and market activities, merchant (insights/foresights), to deliver product innovation
Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done