Associate Vice President of Resolutions (Claims) Comprehensive Group

United Educators•Bethesda, MD

29d•$180,000 - $230,000•Hybrid

About The Position

The Associate Vice President, Resolutions Comprehensive Group (CG), leads one of United Educators’ two national claims teams, which handles higher-frequency, lower-severity claims. The AVP is responsible for maintaining a high-performing team of analysts, with particular emphasis on training, coaching, and development that strengthen analysts’ judgment, claims-handling skills, efficiency, and outcomes. The AVP also serves as a business leader within Resolutions and across the Company. The role partners closely with the Associate Vice Presidents for the Resolutions Specialty and Operations & Litigation Management groups to implement department-wide policies and procedures that improve resolution management processes. Success includes contributing to the growth and effectiveness of the team and the broader organization, in addition to overseeing claims results. The position requires adherence to United Educators’ cybersecurity policies and industry best practices, incorporating security-conscious practices into daily work, and completing required security training. Professional development includes attending relevant education and insurance conferences, participating in workshops and seminars, preparing materials and presentations (particularly on claims management), seeking opportunities to write professional articles, and developing a strong understanding of Company business outside the Department.

Requirements

Typically, ten or more years of liability claims experience, particularly in employment, bodily injury, and/or the education space.
Demonstrated leadership experience emphasizing training and people development.
Experience using data analysis and claims auditing techniques to identify and proactively address emerging trends.
Ability to understand the education environment and incorporate that knowledge into claims-management and litigation strategies.
Strong collaboration, communication, and organizational judgment, including the ability to work effectively with peers, other departments, and senior leaders.
Excellent communication and presentation skills.
Understanding of change management and demonstrated ability to lead in an atmosphere of constant change.

Nice To Haves

Law degree or MBA.

Responsibilities

Maintain a high-performing team of analysts, including Team Leaders, with emphasis on training, coaching, and development to strengthen claims judgment, skills, efficiency, and outcomes.
Identify and develop talent to support succession planning.
Develop department metrics and analytics in coordination with the AVP for Resolutions Specialty Group and Operations & Litigation Management.
Develop and implement claims-handling and legal-bill-review training for Comprehensive Group analysts and counsel.
Assist in identifying and vetting new defense counsel.
Participate as needed in member and broker meetings and industry conferences.
Provide Department insight into accounts to assist with business development and underwriting.
Manage, conduct, and complete performance appraisals for direct reports on a timely basis.
Work with the UE VP and GC for Resolutions Management to develop group and department-wide claims-management strategies.
Lead Department and Company business projects and objectives.
Serve on The UE Council, the leadership team that functions at the AVP level.
Adhere to cybersecurity policies and industry best practices, use security-conscious practices in daily work, and complete required security training.
Attend relevant education and insurance conferences and participate in workshops and seminars.
Prepare materials and presentations, particularly in claims management, and seek opportunities to write professional articles.
Build a strong understanding of Company business outside the Department.

Benefits

Medical insurance with prescription and telehealth benefits.
Health savings account with employer contribution.
Dental insurance.
Vision insurance.
Employer-paid basic life insurance.
Short- and long-term disability coverage.
401(k) with an immediate 3% employer safe harbor contribution.
After one year, eligibility for an additional 7% employer profit-sharing contribution and a 25% match on the first 5% of employee contributions; employer contributions are immediately vested.
24 days of paid time off annually during the first two years, increasing to 30 days beginning in the third year.
11 paid holidays, including a floating holiday.
Eligibility for a performance-based bonus.
Hybrid work environment, typically 2–3 days in the office per week following initial training.
Employee events and monthly lunches.
Opportunities to participate in Employee Resource Groups, the Social Committee, and IDEA.