Associate Technician

HomeServe USA•Greenwood Village, CO

9d•$39 - $41•Onsite

About The Position

Ensure the proper operation and performance of customers’ heating/air conditioning systems in a residential environment. Identify, repair/replacement needs necessary to maintain equipment and systems; provide necessary information on the proper uses of the equipment; and ensuring adequate materials are available and on-hand to perform all necessary service.

Requirements

Minimum requirement is a High School Diploma or General Education Degree (GED)
Strong HVAC Experience in Residential Areas
Light Electrical (schematics)
Universal Certification for recovery and installation of refrigerants
Valid Driver’s License.
Ability to speak, read, and write English in a proficient manner.
Minimum of 2 years field experience in heating and air conditioning
Must be familiar and able to utilize electronic equipment, including, but not limited to a computer, for the purposes of queries and accurate data entry
Demonstrated knowledge and competency in operation, service and use of a variety of HVAC systems, equipment and related components

Responsibilities

Coordinates with Dispatch and management team to ensure work orders are accurately received and attended to in a timely manner based upon established goals and service standards.
Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of equipment.
Manage repair costs while minimizing inefficiencies.
Achieve all first-time fixes, productivity, customer service and other performance goals in a consistent manner.
Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters, control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
Manage and maintain appropriate inventory ensuring availability of required parts and equipment on an ongoing basis.
Repairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning and refrigeration systems.
Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.
Responds to emergency situations for the purpose of resolving immediate safety concerns.
Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
Must be able to work independently and have good customer communication skills.
Other duties as assigned