Associate Technical Solutions Consultant

SS&C Technologies • Jacksonville, FL

3d • Hybrid

About The Position

SS&C is hiring an Associate Technical Solutions Consultant for its BDLink team in Jacksonville, Florida. This hybrid, client-facing technical role involves configuring, supporting, and maintaining integration tools that connect clients’ APX environments to external systems. The consultant works directly with clients to understand their environments, configure integrations, troubleshoot complex issues, and ensure integrations continue to function as client needs evolve. The role supports both self-hosted and Advent-hosted APX environments.

The position also contributes to maintaining and improving BDLink configuration toolsets and processes. The consultant collaborates with Implementation, Service, and Operations teams to diagnose issues, share findings, and identify root causes across systems. The team is actively evolving its tools and approaches, so the role offers opportunities to influence how processes and tools work while handling varied technical challenges across client environments.

Requirements

• Two to seven years of relevant professional experience in technical support, implementation, systems integration, configuration management, or similar client-facing technical roles.
• Prior experience configuring or maintaining integration toolsets, or demonstrated aptitude for learning complex technical systems quickly.
• Comfort interacting directly with clients, explaining technical concepts, gathering requirements, and troubleshooting collaboratively.
• Ability to translate technical details into language clients can understand.
• Ability to independently investigate problems, including reviewing logs, testing hypotheses, and piecing together information from multiple sources.
• Adaptability to changing tools, systems, and processes.
• Resilience, focus, and professionalism when technical problems are difficult to reproduce or resolve.

Nice To Haves

• For candidates earlier in their careers, strong technical aptitude and relevant internship or project experience.

Responsibilities

• Provide ongoing technical support to clients after integrations go live, including troubleshooting issues and answering technical questions.
• Configure the BDLink integration toolset on self-hosted and Advent-hosted APX environments.
• Work with clients to understand their environments and set up integrations that meet their needs.
• Maintain and improve configuration toolsets to make them more robust and easier to use.
• Collaborate with Implementation, Service, and Operations teams to diagnose and resolve issues.
• Coordinate across teams, share findings, and help identify root causes when problems span multiple systems.
• Investigate technical issues by reviewing logs, testing hypotheses, and gathering information from multiple sources.
• Contribute to improvements in the team’s tools and processes.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Parental leave
• Professional development reimbursement opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed