Associate Technical Services Engineer II

MongoDB•Austin, TX

4d•Hybrid

About The Position

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Austin for our hybrid working model.

Requirements

Strong technical experience in one (or more) of the following areas: Systems administration, Distributed systems, Network Administration, Database architecture and administration, Application Architecture, Data architecture and design, Performance tuning and benchmarking.
Experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).
Excellent communication skills, both written and verbal.
Genuine desire to help people.
Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills.
Ability to think on your feet, remain calm under pressure and solve problems in real-time.
Desire and ability to rapidly learn a wide variety of new technical skills.
Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

Nice To Haves

Self-taught, insatiably curious, and multi-faceted candidates.
Experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl.

Responsibilities

Working alongside largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
Serving as an expert resource on best practices in running MongoDB at scale.
Acting as an advocate for customers' needs - interfacing with product management and development teams on their behalf.
Contributing to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.