Technical Services Engineer II
About The Position
The Technical Services Engineer II is responsible for the availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration. The Technical Services department is actively integrating artificial intelligence (AI) into our standard operations and strategic initiatives. We are seeking candidates who are passionate about technology, enthusiastic about AI, quick to learn and apply new tools, and excited to help advance practical, high-impact AI adoption across our organization.
Requirements
- 5+ years supporting complex enterprise ICT environments with multiple stakeholders.
- Microsoft Windows Server, Active Directory, Entra ID
- Linux administration
- Virtualization Technologies (VMware, Nutanix)
- Containerization Technologies (Docker, Kubernetes)
- Storage administration (e.g., EMC Unity, EverPure)
- Scripting: Python, PowerShell, Bash
- Automation: Ansible, Terraform
- Source control and CICD: Git, Perforce
- Degree in a technical subject or equivalent professional experience.
Nice To Haves
- Microsoft, RHCE, VMware, Cisco, Palo Alto, ITIL/ITSM, AWS/Cloud certifications.
Responsibilities
- Maintain, monitor and optimize private cloud and data center infrastructure (e.g., Virtualization and Containerization, Servers, Storage, etc.).
- Maintain, monitor and optimize internal and internet-facing applications and services.
- Assist in evaluation and implementation of new technologies to improve reliability, security, and efficiency.
- Administer on‑premises data center platforms, including servers, storage, network devices, and supporting systems (power/cooling).
- Provide storage administration and support across SAN, NAS, and DAS, including associated storage fabrics.
- Support Windows, Linux and MacOS server operating systems (administration and troubleshooting).
- Monitor and administer backup platforms; ensure backup health and completion.
- Proactively monitor system health and performance; identify and remediate risks before service impact.
- Troubleshoot and resolve complex infrastructure issues; document root cause and corrective actions.
- Implement and maintain security controls to protect infrastructure and data.
- Complete operational and compliance checks in line with agreed procedures.
- Fulfil service requests within agreed timelines using established request management processes (e.g., ServiceNow).
- Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support.
- Manage relationships with hardware, software, and communications vendors.
- Maintain clear, current technical documentation for infrastructure components.
- Mentor junior team members and contribute to a collaborative team culture.
- Support task automation using agreed tooling and scripting aligned with the automation strategy.
- Provide technical assistance to local staff via the ticketing system.
- Participate in a 24x7 on‑call rota as required.
Benefits
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
