Associate Technical Information Specialist

Caterpillar Inc.•Mossville, IL

3d•$81,370 - $122,060•Onsite

About The Position

The Associate Technical Information Specialist supports employees’ access to trusted technical information through Caterpillar’s Technical Information Center (TIC), which acquires, organizes, preserves, and publishes knowledge supporting engineering, research, innovation, compliance, and informed decision-making. This entry-level role provides accurate and reliable support for document delivery, acquisitions, ready reference, cataloging, and internal repository publishing, with increasing responsibility as experience grows within the information professional career series. The position is located in Mossville, Illinois, is onsite five days per week, and requires less than 5% travel.

Requirements

A four-year or advanced degree, preferably in library and information science or a related field.
Prior library work experience.
Clear written and verbal communication, active listening, and the ability to adapt communication to the audience.
Accuracy and attention to detail, including the ability to balance speed and quality and apply quality-assurance practices.
Ability to map workflows, identify performance barriers, and apply process controls.
Ability to support library operations and manage information resources, records, and service requests.
Ability to help users find information and use research tools, resolve routine requests, conduct searches, and provide in-person and virtual support.
Ability to organize and maintain physical and digital collections using established procedures.
Professional relationship-building and a collaborative, customer-focused approach.
Ability to learn tools, systems, and processes quickly and adapt to changing technologies, workflows, and business priorities.
Ability to work onsite five days a week in Mossville, Illinois; required travel is less than 5%.

Nice To Haves

Proficiency in Microsoft 365, including Outlook, Teams, Excel, and SharePoint, and Adobe Acrobat.
Working knowledge of library systems, enterprise content management platforms, and web applications, including supporting and troubleshooting digital resources and databases.
Familiarity with reporting tools, dashboards, or data visualization.
Awareness of AI-enabled search, content processing, and workflow automation.
Working knowledge of metadata, indexing, and content organization.
Degree in library and information science or a related field.

Responsibilities

Coordinate timely document delivery and interlibrary loans for articles, standards, reports, and conference materials not held in library collections.
Maintain partner library and supplier relationships and track service activity and metrics to improve fulfillment.
Acquire print and electronic resources for user and program needs.
Coordinate purchases and renewals with vendors, finance, and internal teams; track spending, support budgets, and assist with pricing and license negotiations.
Answer routine reference questions, identify relevant sources, documents, and services, and guide users on library resources.
Publish technical documents using established workflows and standards; apply metadata, templates, and document properties; and assist authors with publishing questions and submission tracking.
Support daily library operations, including administrative and service support, catalog updates, new materials, circulation, overdue items, renewals, and distribution lists.
Help users find information and use research tools; resolve routine requests, conduct searches, provide in-person and virtual support, and document external-source and special-request costs.
Organize and maintain physical and electronic information and support information delivery in accordance with established procedures and applicable access obligations.
Collect and interpret service data and use insights to improve decisions, workflows, and resource use.