Information Technical Analyst III

Scripps Research • San Diego, CA

9d • $37 - $41 • Onsite

About The Position

The Information Technology Analyst III is a senior, hands-on role primarily focused on Unified Endpoint Management (UEM) and the lifecycle management of enterprise-managed Windows and Apple endpoints. Candidates must have strong, demonstrated experience with both Jamf Pro and Microsoft Intune, supporting macOS, iOS/iPadOS, and Windows devices in a modern, security-driven environment. This role also works closely with Active Directory, Microsoft Entra ID, and Microsoft 365 services to support identity, access, and endpoint integration across the enterprise. The role serves as a technical escalation point for endpoint management and device lifecycle issues, partnering with other IT teams to define standards, implement automation, and ensure secure, compliant access to organizational resources.

Requirements

• Bachelor’s degree or equivalent combination of education, training, and experience.
• Minimum 5 years of relevant Windows and Mac OSX system administration experience, or equivalent training and experience in a networked, enterprise environment.
• Understanding of host and network monitoring tools.
• Extensive hands-on experience administering Jamf Pro and Microsoft Intune.
• Strong understanding of macOS, iOS/iPadOS, and Windows operating systems and their respective ecosystems.
• Knowledge of endpoint security frameworks and best practices, including device compliance, configuration profiles, and policy enforcement.
• Experience using Apple School Manager for device provisioning and integration with Jamf Pro and other MDM solutions.
• Understanding of the Apple School Manager ecosystem.
• Working knowledge of Active Directory and Microsoft Entra ID in an enterprise environment.
• Experience supporting endpoint-related integrations with Microsoft 365 services.
• Familiarity with identity concepts such as device trust, group-based access, and conditional access alignment.

Nice To Haves

• Jamf Pro Certification is highly desirable.
• Microsoft endpoint management–related certifications are a plus.

Responsibilities

• Administer, maintain, and optimize the Jamf Pro and Microsoft Intune environments.
• Identify opportunities to automate repetitive endpoint and lifecycle tasks using scripting and platform-native capabilities.
• Design, develop, test, and deploy configuration profiles, compliance policies, scripts, and application deployments for macOS, iOS/iPadOS, and Windows devices.
• Monitor, troubleshoot, and resolve issues related to Jamf Pro and Intune.
• Implement and enforce security baselines, compliance controls, and endpoint protection policies.
• Maintain accurate and up-to-date documentation for Jamf Pro and Intune configurations, workflows, and standard operating procedures.
• Oversee Apple device provisioning using Apple School Manager.
• Oversee Windows device provisioning and lifecycle management using Microsoft Intune.
• Manage and continuously improve device enrollment, deployment, and lifecycle processes across Apple and Windows platforms.
• Support endpoint integration with Active Directory and Microsoft Entra ID.
• Assist with Microsoft 365 administration related to endpoint management.
• Collaborate with identity and security teams to ensure Intune, Entra ID, and M365 services are aligned with organizational access and compliance standards.
• Participate in troubleshooting issues related to device authentication, access to Microsoft 365 services, and identity-related endpoint behaviors.
• Provide advanced support for Windows and Mac devices, including installation, configuration, troubleshooting, and maintenance of hardware and software.
• Manage and support multiple operating systems (Windows 10/11, macOS, etc.).
• Lead the daily administration of servers and desktop workstations.
• Manage the complex configuration, installation, and maintenance of operating systems, software upgrades, RAM, third-party applications, and peripheral equipment.
• Diagnose complex hardware and software problems, manage, and recommend system configuration changes.
• Provide consulting on system purchase and retirement issues.
• Examine system log and error files and use standard OS tools to assess system load and performance.
• Provide basic support and answer routine end-user questions related to user accounts, tape archival and retrieval, printing, mail and network access, and other system-related inquiries.
• Coordinate work related to vendor maintenance agreements and track design and operational problems to be resolved by the vendors.
• Log maintenance, system configurations, and hardware/software repairs, including maintaining records for system hardware/software modifications and software licenses.
• Analyze and optimize laboratory computer systems and network configurations.
• Write and develop tools to create maintenance and tracking logs and write web interface to system documentation.
• Organize and teach computer and network training sessions for end-users and systems administrators, including preparing lectures and written materials.
• Determine feasibility of new operating systems and system software upgrades.
• Track and manage support requests using the ITSM platform.

Benefits

• Employer Contributed Retirement Plan
• Option to contribute to a 403(b)
• Full Suite of Health and Welfare plans (three medical plan options including an HSA available option)
• Dental
• Vision
• Life insurance
• Disability
• Employee Assistance Program (EAP)
• Access to Flexible Spending Accounts (Medical/Dependent Care)
• Competitive vacation and sick leave policies
• Free, on-site parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior