Associate Technical Information Specialist

Caterpillar•Mossville, IL

2d•Onsite

About The Position

The Associate Technical Information Specialist supports employees’ access to trusted technical information through Caterpillar’s Technical Information Center (TIC), which acquires, organizes, preserves, and publishes knowledge supporting engineering, research, innovation, compliance, and informed decisions across the enterprise. This entry-level position provides accurate, reliable service in document delivery, acquisitions, ready reference, cataloging, and internal repository publishing, with increasing responsibility as experience develops within the information professional career series. The role is based onsite in Mossville, Illinois, five days a week, and requires less than 5% travel. Relocation assistance and visa sponsorship are not available. Employment offers are conditioned on successful completion of a drug screen.

Requirements

A four-year or advanced degree, preferably in library and information science or a related field.
Prior library work experience.
Clear communication through writing, presentations, active listening, and constructive feedback; ability to adapt language to the audience and recognize nonverbal cues.
Ability to process detailed information accurately while balancing speed and quality, apply cross-checks and quality assurance standards, and support accuracy goals.
Ability to map workflows, identify performance barriers, apply process controls, prioritize high-impact improvements, and raise broader issues for organizational action.
Ability to support library operations and manage physical and electronic information resources.
Ability to help users find information and use research tools, resolve routine requests, conduct searches, and provide in-person and virtual support.
Ability to organize and maintain physical and digital collections using established procedures, with working knowledge of metadata, indexing, and content organization.
Clear written and verbal communication, professional relationship-building, and a collaborative approach.
Commitment to understanding user needs and providing timely, accurate, high-quality information and support.
Ability to learn tools, systems, and processes quickly and adapt to changing technologies, workflows, and business priorities.

Nice To Haves

Proficiency in Microsoft 365, including Outlook, Teams, Excel, and SharePoint, and Adobe Acrobat.
Working knowledge of library systems, enterprise content management platforms, and web applications, with the ability to support and troubleshoot digital resources and databases.
Foundational ability to collect and interpret service data, identify trends, and use insights to improve decisions, workflows, and resource use.
Familiarity with reporting tools, dashboards, or data visualization.
Awareness of AI-enabled search, content processing, and workflow automation, and ability and willingness to learn digital tools that improve efficiency, accuracy, and service.
Working knowledge of metadata, indexing, and content organization.

Responsibilities

Coordinate timely document delivery and interlibrary loans for articles, standards, reports, and conference materials not held in library collections.
Maintain relationships with partner libraries and suppliers, and track activity and metrics to improve fulfillment.
Acquire print and electronic resources for user and program needs.
Coordinate purchases and renewals with vendors, finance, and internal teams; track spending, support budgets, and assist library and procurement partners with pricing and license negotiations.
Answer routine reference questions, identify relevant sources, documents, and services, and guide users on library resources.
Publish technical documents according to established workflows and standards, applying required metadata, templates, and document properties.
Assist authors with publishing questions and submission tracking.
Support daily library operations, including administrative and service support, catalog updates, new materials, circulation, overdue items, renewals, and distribution lists.
Help users locate information and use research tools; resolve routine requests, conduct searches, provide in-person and virtual support, and document external-source and special-request costs.
Acquire, maintain, and share physical and electronic information; maintain source and vendor records, support information delivery, review access obligations, and document the rationale for major initiatives.