Associate Technical Data Manager - DMX
About The Position
The Associate Technical Data Manager supports Southwest Airlines Technical Operations by creating, maintaining, and revising aircraft maintenance technical data for safe and compliant operations. The role works with frontline Employees, Engineering, and Maintenance Teams to translate technical requirements into clear, executable work instructions, while developing experience with regulatory standards, OEM documentation, and maintenance procedures. It also supports process improvements and tools for creating, managing, and delivering maintenance information, contributing to aircraft reliability, Safety, and continuous improvement. The position is based at Southwest Airlines’ Dallas, Texas headquarters and requires working onsite during business hours. The role may require Station visits to support Maintenance Programs. The employee must be authorized to work in the United States; sponsorship is not available.
Requirements
- High school diploma or GED.
- Entry-level experience developing skills and knowledge in aircraft maintenance, maintenance programs, technical data management, and/or technical writing.
- Foundational understanding of aircraft systems, technical documentation, and maintenance program structures.
- Foundational ability to interpret regulatory, OEM, and Engineering documents, including AMM, IPC, ADs, SBs, STCs, Engineering Orders, and Design Drawings.
- Interpersonal and communication skills, with the ability to lead, influence, collaborate, and adapt in cross-functional teams and work effectively under pressure and deadlines.
- Strong written and verbal communication skills.
- Attention to detail and willingness to follow established processes.
- Basic technical comprehension and interest in technical documentation.
- Familiarity with MS Office.
- Team-oriented approach and eagerness to learn and take initiative.
- Comfort working in fast-paced, deadline-driven environments.
- Ability to obtain and maintain a SIDA badge and meet all local airport requirements.
- Ability to perform work duties from a limited-space workstation, desk, or office area for extended periods.
- Ability to communicate and interact in English and use a computer and office productivity tools with sufficient speed and accuracy.
- Must be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is not available.
- Must be at least 18 years of age and comply with Company appearance and attendance standards.
- Must meet confidentiality expectations for confidential, proprietary, and sensitive Company information.
Nice To Haves
- Experience with Agile methodologies, including Sprints, Scrum Master, and Sprint Planning.
- Exposure to XML/SGML tools.
Responsibilities
- Assist in preparing, formatting, and updating maintenance-related technical documentation.
- Support implementation of document change requests and OEM document revisions.
- Help manage document change workflows, version control, and digital archives.
- Participate in quality checks for clarity, formatting, and compliance with standards.
- Interpret basic technical content with guidance and support.
- Assist in integrating regulatory directives and OEM updates into technical data.
- Learn and apply documentation tools, XML/SGML structures, and templates.
- Maintain organized records and contribute to documentation audits.
- Support Station visits, as required, to support Maintenance Programs.
- Participate in training, team meetings, and document change improvement projects.
- Collaborate with technical writers, engineers, and other stakeholders to resolve content-related questions.
- Perform other job duties as directed by the employee’s leaders.
Benefits
- Free travel on any open seat on Southwest flights for the employee and eligible dependents.
- Retirement Savings Plan with a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of eligible earnings, subject to the plan and position terms.
- Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan.
- Competitive health insurance for the employee and eligible dependents, with coverage options starting on the first day of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
